Warranty
We stand behind our products and provide one year limited warranty for all vaporizers.
1-YEAR WARRANTY PROGRAM
Your warranty covers defects in electronic components for a period of one year from the date of original retail purchase from vepens.com. If a defect exists,censmart.com, at its option, will:
- Repair the product at no charge using new or refurbished parts or
- Exchange the product with a functional equivalent product that is new or refurbished
WHAT’S NOT COVERED
Due to the nature of the product, there is no warranty coverage or replacement available to tanks or coils or other non-electronic parts.
The warranty does not apply to any non-Vepens vaporizers. Vepens.com does not cover normal wear and tear, dents, scratches, broken glasses/plastics, loss, or theft. This warranty excludes damages resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship. Customization of your product voids your warranty.
We cannot offer warranty services on any Vepens items sold from any marketplace-style sites including, but not limited to, eBay, Amazon, Bonanza, Alibaba and Rakuten.
Warranty is not applicable to merchandise. All merchandise sales are final.
FINE PRINT
Refunds are limited to the original purchase price. No other person is authorized to modify this limited warranty. This warranty cannot be transferred or reassigned.
HOW TO OBTAIN WARRANTY SERVICE
Contact us by submitting a ticket. Make sure to include your order number, product and a detailed description of the issues so we can start the warranty service. Videos or pictures are recommended if available. You will receive a reply within 1 – 3 business days to coordinate a replacement or refund. After sending in your defective parts, please allow at least 5-7 business days for processing.