Return & Exchange
Please carefully research the vaporizers and accessories you are interested in before purchasing. Due to the nature of our products, return or exchange are only available for new and unused devices purchased on Vepens.com. It must also be in the original packaging.
RETURNS AND EXCHANGES
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t honor you a refund or exchange. We only replace or refund items only if they are defective or damaged.
FINAL SALES ITEMS (IF APPLICABLE)
Only regular priced and sales items may be refunded, unfortunately items marked with Final Sale cannot be refunded.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us. Make sure to include your order number . You will receive a reply within 1-3 business days.
HOW TO GET REFUNDS (IF APPLICABLE)
Contact us, http://vepens.com/account/inbox/ type “Return & Exchange”. Make sure to include your order number as proof of purchase and photos of package or products is required to verify eligibility. You will receive a reply within 1-3 business days.
After hearing from our support team, you should mail the returned product
Note that:
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
HOW TO EXCHANGE (IF APPLICABLE)
Contact us. Make sure to include your order number as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.
After hearing from our support team, you should mail the exchanged product.
Note that:
If you are approved, your exchange item will be processed and shipped with email notification. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
SHIPPING
You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.
RETURNS AND EXCHANGES
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t honor you a refund or exchange. We only replace or refund items only if they are defective or damaged.
FINAL SALES ITEMS (IF APPLICABLE)
Only regular priced and sales items may be refunded, unfortunately items marked with Final Sale cannot be refunded.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us. Make sure to include your order number . You will receive a reply within 1-3 business days.
HOW TO GET REFUNDS (IF APPLICABLE)
Contact us, http://vepens.com/account/inbox/ type “Return & Exchange”. Make sure to include your order number as proof of purchase and photos of package or products is required to verify eligibility. You will receive a reply within 1-3 business days.
After hearing from our support team, you should mail the returned product
Note that:
- Item(s) must be in original, brand new condition, in the original packaging.
- Item(s) must be shipped back within 14 days of the original purchase date.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
HOW TO EXCHANGE (IF APPLICABLE)
Contact us. Make sure to include your order number as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.
After hearing from our support team, you should mail the exchanged product.
Note that:
- Item(s) must be in original, brand new condition, in the original packaging.
- Item(s) must be shipped back within 14 days of the original purchase date.
If you are approved, your exchange item will be processed and shipped with email notification. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
SHIPPING
You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.