Shipping
WHEN WILL MY ORDER BE SHIPPED?
WHAT IF MY PACKAGE IS LOST?
WHAT IF MY PACKAGE IS DAMAGED?
I DIDN’T RECEIVE MY PACKAGE, WHAT DO I DO?
- We work on processing your order immediately once your order is submitted. We usually ship out the same business day for orders placed on business days (Monday – Friday, except holidays). Occasionally we have delays if order volume surges. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method
WHAT IF MY PACKAGE IS LOST?
- Our free shipping service doesn’t include signature confirmation. However, you can select such service at checkout. We strongly recommend the use of signature confirmation to prevent lost or stolen package. When the package is processed properly and handed over to the courier, it’s beyond our control and the courier becomes accountable for the package. We will not be held responsible for lost or missing packages. If a package is lost or missing, kindly contact your courier immediately to locate your package.
WHAT IF MY PACKAGE IS DAMAGED?
- If your package is damaged, do not accept the package and request the courier to return the package to us.
I DIDN’T RECEIVE MY PACKAGE, WHAT DO I DO?
- If your delivery information is incorrect, your package will most likely be returned to our office. We will contact you for correct address and send the package to your updated address. Please be ware that we’ll charge for the shipping costs of the second shipment (“return to sender” package) therefore we ask you to carefully check your name and address before submitting the order.